Please contact customer support at support@jqueenjewelry.com

Unfortunately, we cannot change the shipment once the product is en route.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

USPS, UPS, DHL, Fedex, UBI, Special line logistics and amazon functions. We will choose the carrier that we think works best for our customers. ( you can also assigned specify logistics, but there will be costs.）

Worldwide.

3-5 business days, 5-7 business days, 7-15 business days. It depends on your address. (Except Customize products)