Generally, your parcel will be sent out within 1-2 business days after we receive your payment. Sometimes it may happen that your order may be out of stock. In this case, our customer service will notify you by either email or phone to confirm whether you want a refund or an exchange.

Please go to Track Your Order

Paypal and credit card.

Contact us within 24 hours of the payment for changing or canceling an order.

Step1. As a guest or Register on jqueenjewelry.com

Step2. Log in

Step3. Pick out what you prefer

Step4. Add to cart

Sterp5. Confirm billing address and shipping address

Step6. Choose delivery

Step7. Pay

Step8. Check confirmation in the registered e-mail box

When your order placed successfully, please check your registered email to find your "Order Confirmation" email from us within 24 hours. If you do not get it, please email us immediately. It is very important!